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Industrial Service Dealers

Attention all users: 

Parts Orderding System:

SIS 2.0 


Caterpillar ISD  Program Information

 ISD Dealer Days: 

2024 Extended Service Coverage Information:

Industrial-ESC-HIGH-and-LOW-severity-by-Principal-Work-Code-(1).pdf

WHATS NEW: Component Coverage is now available for both Turbo and Sets of Injectors for certain Industrial Engine Applications C18 and below and in 2024 covers contingent damage. Ask us how to get 50% OFF 2024 E&T Industrial 50% Off Component Plus Protection (Injectors & Turbos) NAT-MLP-5925 
Industrial-New-Advantage-ESC-Registration-Certificate_-LEEH6232-20-(2).pdf
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2024 New and Used Extended Service Programs (ESC)Available: 

Whats New:
  • LATE FEES: We no longer have a “LATE FEE” for customers who buy NEW ESC in the second year of their Standard Factory Warranty (SFW).  Or third year, for those who qualify for 3 years of SFW.
  • To make this easy for you, the programming in Quote Plus no longer charges your dealership the “LATE FEE” in a separate charge from the cost of purchasing the ESC.
  • LATE FEES are still charged in cases where you do not get an ADVANTAGE ESC or OVERHAUL ESC registered in the time allowed to do so.  Usually this is 30 days.  This is a true late fee charge for not getting registrations done quick enough.
  • Even a delayed coverage start scenario for ADVANTAGE ESC or OVERHAUL ESC must be registered within 30 days of the last day of labor involved in performing the ADVANTAGE ESC inspection or the OVERHAUL ESC overhaul.
  •  ADVANTAGE ESC INSPECTIONS: An ADVANTAGE ESC Inspection is no longer required when transitioning from NEW ESC to ADVANTAGE ESC – as long as:
  • The serial number is less than 10 years from the build date, AND
  • The NEW ESC coverage has not expired.
  • This greatly affects the cost of buying ADVANTAGE ESC
  Used Engine Advantage ESC Overhaul Engine Protection Plan
ESC Quick Links:
Stock Up Program Marketing Programs
2024 Programs:

Labor Rate Guidelines - Must be updated annually by the dealer even if no increase is requested. 

ISD Training

SPOTTERS GUIDE:
Spotters-Guide.pdf

Parts Administration Manual 

Parts Distribution Link for Restraint Parts: 
https://catdealer.com/en/services-support/parts/parts-distribution.html#tabs-15d3ce1b47-item-fd1c807fcf-tab Cat Branding
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Dealer Locator

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